FAQ

How do I determine my bracelet size?

 

Please refer to size guard.

 

 

 

 

 

 

What is the advantages of buying artisan handmade jewelry?

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Artisan or handmade products such as jewelry are more authentic, genuine and meaningful as compared to those assembled in a factory. The artisan's artistic touch is one of the factors that separate handmade products from factory-assembled products.

Although you might know this already, artisan handmade jewelry costs more than similar jewelry assembled by a manufacturer. While you will be saving some money buying a factory-assembled piece, you won’t get the same quality, uniqueness, and satisfaction that comes with an original handmade piece. Think of it as an original painting by a famous artist compared to a poster print of the same artwork. While the poster print may have the same look, it is just that, a copy. The original piece has the artist’s personal touch hence more authentic. 

What does artisan jewelry mean?

Artisan jewelry most simply can be defined as wearable pieces custom-made by a skilled craftsperson. Crafted from a variety of materials, artisan jewelry is a wide-ranging category that includes beaded bracelets to fine metal working, stone cutting or other wearable, applied arts.

How do I place an order?

Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking update. Once all of the items you wish to purchase are listed in your shopping cart, you're ready to begin the checkout process.

 

What's your shipping Policy?

All orders are processed within 2~3 business days. If we experience a high volume of orders, shipment might be delayed by a few days. Please allow additional days in transit for delivery and keep in mind that on major Holidays or inclement weather you might experience significant delay in your order.

 

How is my card information protected?

We use industry-standard encryption to provide greater protection for sensitive financial information, such as your credit card information or other payment information, when such information is sent to us over the web.

 

Why would you ever need my email?

We may collect information from you if you correspond with us via email. For example, if you send an email to our customer service department, we may obtain certain information about you (such as your contact email address) and use it to follow up.

 

What is the company policy on returns and refunds?

Sorry we do not accept returns, or refunds on any of our merchandise, but should you have a problem with your order please contact us and we will do our best to solve the problem.